Publishing date: 9 December 2021

Location: Kampala, Uganda

Description: Key Responsibilities:

• Liaise with the different Departments to identify fraudulent cases and follow them up;
• Take lead in the recovery of defaults related to fraud;
• Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties / brought to book;
• Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud;
• Train different departments on how to combat / mitigate fraud;
• Investigate and recover all missing/stolen/lost devices from Field;
• Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA;
• Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager;
• Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud;
• Work hand in hand with the data analyst to support desktop analysis of cases. 11. Any other duties assigned by the supervisor.

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Publishing date: 5 December 2021

Location: Nairobi, Kenya

Description: Project Management Office:

• Support the definition of marketing projects (scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements, and milestones);
• Ensure a pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities;
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored;
• Co-coordinating quality activities to meet quality objectives;
• Managing project risks, issues, and change control, communicating the impact to the project;
• Conducting or contributing to post-implementation reviews and identifying any lessons learned;
• Feeding carry-forward items back into the overall project plan.

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Publishing date: 5 December 2021

Location: Kampala, Uganda

Description: Key Responsibilities:

• The Registration Assistants will provide one-to-one assistance to sales representatives to submit applications for tax identification numbers;
• They will assist the sales representatives to submit documentation to URA and liaise directly with URA to resolve any issues arising;
• Their key output will be to have all sales representatives registered with URA by the end of their contract.  

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Publishing date: 2 December 2021

Location: Nairobi, Kenya

Description: This position will support both the EnDev Market Based Energy Access (MBEA) II project as well as the Sustainable Energy for Smallholder Farmers (SEFFA) project. The project is looking for an Advisor to support project implementation, administration, knowledge management and business development.

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Publishing date: 23 November 2021

Location: Kigali, Rwanda

Description:

• Review and initiate improvements to current processes and controls;
• Review and manage month end processes;
• Review and process customer invoices and intercompany transactions;
• Ensure correct accounting performed under IFRS;
• Review/manage Year End audit files;
• Processing of employee expenses;
• Balance Sheet ownership – including reconciliation of share transactions/investments/grants/fixed assets;
• Intercompany ledger management;
• Posting of journals;
• Manage Accounts Payable/Receivable function;
• Take on additional tasks / responsibilities as and when the business requires.

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Publishing date: 22 November 2021

Location: Lagos, Nigeria

Description: To stop small problems from becoming big problems: providing day-to-day support to field staff in correctly implementing processes, using tools, and carrying out audit and implementation tasks in the field as required by line manager and training of new and existing staff.

The Systems and Process Officer is responsible for three key areas:

1. Internal controls creation, implementation, and monitoring;
2. Training of new and existing staff for both onboarding and bridging the knowledge gap;
3. System maintenance of existing PULSE, ERP and IT systems.

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Publishing date: 19 November 2021

Location: Kampala, Uganda

Description: To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.

Key Responsibilities:

• Support customer swap & return processes in line with M-KOPA reverse logistics policy;
• Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy;
• Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy;
• Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock;
• Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines;
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers.

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Publishing date: 19 November 2021

Location: Kampala, Uganda

Description: To manage the organization’s compliance activities in the country and operate with a day-to-day focus on Uganda.

Key Job Functions:

• Ensure M-KOPA’s operations are compliant with local and national laws, contractual and shareholder obligations, and best practices;
• Research regulatory developments and work with government relations to assess and evaluate the impact of changes in applicable legislation and international best practices;
• Recommend the review and revision of policies to ensure agreement on changes in new laws, regulations, and best practices;
• Conduct staff training programs, design tools to re-enforce a culture of compliance;
• Partner with internal units such as Legal, Internal Audit, EHS, and Risk Management, to assess and ensure the effectiveness of control systems in driving compliance;
• Lead on internal and external reporting on all aspects of compliance;
• Recommend the review and revision of policies to ensure agreement with existing and new laws, regulations, and best practices;
• Lead on internal and external reporting on all aspects of compliance;
• Monitor implementation status of agreed action points aimed towards driving compliance;
• Identify, understand, and escalate compliance risk events/issues in a timely manner and focus on fixing the root causes of the issues;
• Manage the compliance tools such as compliance obligations register, compliance training calendar, compliance incident register, and compliance risk register.

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Publishing date: 18 November 2021

Location: Kenya

Description: The role holder will support the Head of Strategy in the strategic aspects of the business.

Responsibilities:

• Financial Planning and Analysis: work on budgets/business plans and forecasts. This includes analysis of actual drivers of the business and communicating them concisely verbally and in writing;
• Unit Economics: Oversee new product pricing, discounts etc.and challenging existing metrics;
• Partnerships: Collaborate with other departments on establishing partnerships with new stakeholders and demonstrate economic value of those partnerships through business cases;
• Due Diligence: Work on investor due diligences and RBFs from time to time.

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Publishing date: 18 November 2021

Location: Kampala, Uganda

Description: This position will be part of the Global Support Team that is based in Kampala, Uganda, led by a Global Support Manager and working closely with the Global QA and R&D Teams.

This is an incredible opportunity for a talented individual to join a high-performing team that is passionate about providing high quality energy to off-grid customers at the base of the financial pyramid. Key responsibilities will include triaging and responding to new support requests, implementing and improving support strategies and processes, documenting support challenges, and communicating cross-departmentally.

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Publishing date: 13 November 2021

Location: Nairobi, Kenya

Description: 

• Assist end-users in enrolling their laptops in the Microsoft Endpoint Device Manager/Intune;
• Ensure enrolled devices remain compliant with set compliance policies;
• Troubleshoot problems arising from device enrollment and ensure the best practices in device security are upheld during remote working;
• Remediate endpoint and end-user security issues as they emerge;
• Document Device Endpoint Manager enrollment process to uphold a knowledge base;
• Use the Endpoint Device Manager portal to check the device health status and report on general adoption progress;
• Assist the team with any other task(s) assigned.

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Publishing date: 13 November 2021

Location: Nairobi, Kenya

Description: 

• Provide insights and answers to business questions via deep-dive and exploratory analyses;
• Support stakeholders with data and analyses for internal and external reporting purposes;
• Build and support automated analytics processes to support day-to-day operations;
• Contribute to the maintenance and creation of datasets;
• Develop dashboards and reports that communicate insights to business stakeholder.

            More info >> 

Publishing date: 13 November 2021

Location: Kampala, Uganda

Description: As Senior Manager of Customer Retention, you will oversee Customer Retention activities across the Uganda business. You will lead a team of telesales agents and managers to achieve Customer Retention sales targets; you will manage the day-to-day operations of the team, team resourcing, sales lead management and prioritisation, designing sales campaigns, and formulating operational strategies to achieve sales targets. You will also help design and implement the longer-term initiatives required to achieve the strategic objectives for Customer Retention at M-KOPA. You will report to directly to GM of Uganda with dotted line reporting to the Director of Business Development & Growth. You will be supported by a Manager of Operations who will assist in campaign execution and reporting.

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Publishing date: 13 November 2021

Location: Nairobi, Kenya

Description: The position is responsible for sales within the key segments whic include Utilities, Oil & Gas, Infrastructure, MMM (Mining, Metals, Minerals).

Key duties and responsibilities include but are not limited to:

• Implement the local strategy in a country or group of countries, in line with global strategy recommendations;
• Achieve Field Services revenue and growth targets for indirect approach;
• Develop account profiles and executes the sales plan;
• Establish revenue and growth targets with the selected accounts;
• Identify and contact potential customers or prospects, either existing or new, and select appropriate channel;
• Secure customer satisfaction overseeing all ongoing channel activities with the customer (orders, delivery...);
• Support the development of partners skills & capabilities to support our offers and use our opportunity management tool (BFO or PRM) to monitor pipe;
• Provide monthly forecasts and summaries in a timely manner;
• Prepare sales quotations and proposals with the quotation team, in respect of Field Services expected margin;
• Manage partner life cycle, termination contract or renewal;
• Work closely with Inside Service Sales Representatives to maximize business opportunities;
• Educate on all SE products and services.

            More info >> 

Publishing date: 28 October 2021

Location: Dakar, Senegal

Description: 

• Analyze the reporting and provide business insight and recommendation to the stakeholders;  
• Perform ad hoc analysis in order to help stakeholders making decisions, identify opportunities and patterns; 
• Determine how to improve existing business processes;
• Analyze the impact of implementing new features and business initiatives; 
• Proactively research business, operational, and financial issues to create models that help analyze those issues;
• Define with the stakeholders the monthly and target and present the business performance update;
• Translate analytical findings into business actions;
• Support the business with vital insights and analysis needed to foster business growth, productivity and efficiency; 
• Communicate with stakeholders and ensure effective time management across multiple deliverables. 

            More info >> 

Publishing date: 20 October 2021

Location: Nairobi, Kenya

Description: M-KOPA is looking for a Mobility Sales Operations Manager for Kenya within the Mobility Dept who’s resourceful, organized, and proactive about getting things done. Your main objective will be to build out and improve processes for M-KOPA’s large, widely dispersed, commission-based sales force to see PAYG Motorbike sales soar. 

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Publishing date: 20 October 2021

Location: Nairobi, Kenya

Description: M-KOPA is looking for a Customer Care Operations Manager for Kenya within the Mobility Dept. This person should be resourceful, organized, and proactive about getting things done. Your main objective will be to design a superb customer service and operations experience for M-KOPA’s emerging Mobility customer base. The position will report to the Head of Mobility. 

            More info >> 

Publishing date: 12 October 2021

Location: Nairobi, Kenya

Description: CrossBoundary is recruiting a full-time Director of Energy Policy to lead CBE’s and CBEA’s pan-African energy regulatory engagement strategies. They are seeking a strategic leader to join CrossBoundary’s executive team, design a proactive approach to building their business models through regulatory engagement across East and West Africa, then recruit the team of either full-time staff or consultants to help execute that vision. The Director will design and implement strategic policy interventions to secure their solar business models for the long-term across Africa, shaping the future of distributed energy deployment on the continent. 

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Publishing date: 12 October 2021

Location: Arusha, Tanzania

Description: Responsible to lead and manage a team of Acquisition & Collection Agents, Installations Technician, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain and Fulfil. 

            More info >> 

Publishing date: 8 October 2021

Location: Nairobi, Kenya

Description: The main aim of the Regional Representative for East Africa is to help deliver GOGLA's advocacy messages and sector support activities and programs to national and regional government ministries and agencies across the region for an improved policy and regulatory environment that creates sustainable markets for off-grid solar companies delivering quality, affordable off-grid electricity and productive use products and services to customers in East Africa. 

            More info >>