Publication date: October 2021
Author: 60 Decibels
Description: Nefco commissioned 60 Decibels, a global, tech-enabled impact measurement company, to conduct an independent verification of the Beyond the Grid Fund for Zambia (BGFZ). In April 2021, the team completed over 600 phone surveys with randomly selected customers of four participating Energy Service Providers (ESP) across Zambia. In addition, for 12% of the total sample, 60 Decibels commissioned in-person surveys through a partner. The objective was to verify the Energy Service Subscriptions (ESS) offered by the providers under the fund and to capture customer insights, including profiles, feedback, impact, satisfaction and experience.
