Publishing date: 22 November 2023
Location: Cote d’Ivoire or Benin
Description: With EEA selling the lion’s share of its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
- The Global Customer Finance team supports all markets to manage the customer’s financial services journey and the credit cycle to deliver positive commercial outcomes and a positive customer experience. Within the Credit Operations Team of Global CF, we work on the standards, systems, tools and workflows used by our call centers, field teams and back-office teams to help support customer repayment;
- Credit Operations Managers within the Global Customer Finance department provide proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, especially: strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.
