Publishing date: 25 January 2022
Location: Nairobi, Kenya
Description:
- Conduct research surveys via phone, SMS, or other platforms;
- Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions;
- Add clarity to problem statements and research questions and identify pain points by gathering customer and agent stories, feedback, and sentiments to help the business better understand and empathize with our customers;
- Capture customer data and sentiments accurately and precisely, and communicate them clearly via various mediums, including survey tools, spreadsheets, word documents, PowerPoint, photos, and videos;
- Support in the development of solutions for these pain points;
- Support in the testing and release of new products, especially through observing our customers in the field;
- Support field visit logistics for customer and agent shadowing activities.
