Publishing date: 19 November 2021
Location: Kampala, Uganda
Description: To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.
Key Responsibilities:
- Support customer swap & return processes in line with M-KOPA reverse logistics policy;
- Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy;
- Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy;
- Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock;
- Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines;
- Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers.
