Publishing date: 17 February 2021
Location: Kigali, Rwanda
Description: This position will have responsibility for providing Tier 2 support to API customers of the Bboxx API services.
This is a mid level technical role that requires a combination of strong interpersonal and communication skills and strong technical skills in RESTful APIs. You will proactively accept escalated customer cases, determine the reproducibility of problems, analyse complex technical issues and work with other stakeholders to provide a resolution of the issue for the customer.
Key relationships will include other support staff, product managers, architects and developers/devops staff as well as business development and relationships staff within Bboxx. External contacts will be with both commercial and technical staff who want to make use of our APIs.
