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Customer service Representative INTERN (Chuwabu e Lomwe)

Publishing date: 30 May 2020

Location: Maputo, Mozambique

Description: The Customer Service Representative is responsible for providing quality and efficient assistance to our customers. 

Responsibilities, Deliverables and Activities:

  • Handle outbound and inbound calls from Fenix customers;
  • Assist customers when they have any difficulty or query;
  • Be a brand ambassador;
  • Receive customers and treat them with respect and dignity;
  • Be empathetic and compassionate while dealing with and managing customer complaints;
  • Educate and emphasize to customers the importance of the financing agreement they are committed to;
  • Exercise patience with customers and follow up on all customer issues until fully resolved;
  • Make courtesy calls to Fenix customers as required;
  • Endeavor to give all Fenix customers a great end to end customer experience;
  • Manage relationships to increase client retention;
  • Always enter accurate and honest information into the Fenix data systems;
  • Capture high-quality data that can be used to better serve our customers;
  • Escalate unresolved issues or questions to your immediate supervisor;
  • Escalate unresolved issues and question to your immediate supervisor;
  • Support in building a conducive environment  for both internal and external customers;
  • Help in SMS translations when need arise;
  • Create a good rapport with existing customers, identify new sales leads and communicate to the sales team;
  • Cross-sell to existing customers.

 

            More info >> 

STRATEGIC PARTNERS

Spintelligent
SAAEA
Pennwell
ALER

MEDIA PARTNERS

Renewables Now

EVENT PARTNERS

Africa Energy Forum
Future Energy East Africa
Future Energy Nigeria
Electricx
POWER-GEN Africa
Africa Energy Indaba 2020

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