Publishing date: 15 June 2020
Location: Lusaka, Zambia
Description:
The National Service Center Manager is responsible for all Service Center performance indicators and maintaining an exceptional standard within the network as this grows to scale. They will be responsible for the management and development of their team including performance management, skills training, providing feedback for continuous improvement, professional development, hiring, transfers, culture and team motivation. They will also contribute to the overall Customer Experience strategic plan and forming part of the Customer Experience leadership team.
COVID-19 Recruitment Update:
Please note that due to unavoidable circumstances brought about by the COVID-19 pandemic, Fenix International have temporarily halted hiring for all vacant positions. However, they are still collecting CV's and might reach out to candidates for screening interviews. They will not be making offers or sending out contracts until further notice.
