Publishing date: 20 April 2020
Location: Lusaka, Zambia
Description: As a Project Manager within the Customer Credit team, you will be a part of revolutionizing credit and financial inclusion for the base of the pyramid. The role will report to the Customer Credit Manager and will work cross-functionally with the rest of the commercial team, customer experience, product development, operations, marketing, and technical teams on the ground to help design, execute, assess and refine innovative consumer finance projects at Fenix.
This position offers an incredible opportunity to make a direct impact on the lives of a largely unbanked customer base with limited access to traditional finance. The right candidate will be a fierce team player and committed coach, with a passion for implementing new approaches and seeing them through from idea, to testing, to scale. As a Customer Credit Project Manager, you will be based in Lusaka, Zambia with travel to the field. You will lead the scoping, design, testing and implementation of projects and interventions that can directly influence customers’ repayment behavior, their positive experience with Fenix, and their ongoing loyalty to the brand—all crucial to the success of the business and in increasing access to financing for bottom of the pyramid consumers.
