Publishing date: 22 March 2020
Location: Nairobi, Kenya
Description: Position Objective:
- The incumbent is responsible for the overall quality control and quality engineering in the regions and quality improvements to continue to make our products the best quality and value.
- Develops functional strategy and vision to ensure adherence with company and customer expectations.
- Enforces consistent processes and reporting to monitor and improve product quality for customers.
- Audits and ensures repair operations, and supply chain partners are following proper processes and procedures, and providing accurate and timely technical data and reporting.
- Builds strong relationship and collaboration with Product Quality team, Call Center, Repair Operations and Senior Management team and other internal customers and stakeholders.
- Improves customer (external and internal) satisfaction level through high quality services.
