Publishing date: 14 February 2020
Location: Nairobi, Kenya
Description: Angaza is hiring a Director of Customer Experience to join leadership team and take ownership over post-sales customer journey. This is both a strategic and tactical role; the right candidate will be thrilled by the opportunity to roll up their sleeves and get deeply involved in the implementation and optimization of global customer success and support functions. Reporting directly to VP of Customer Experience, they will take over the management of high-performing Customer Success and Customer Support teams based in Nairobi and develop a team growth strategy that accommodates customers in over 50 countries worldwide. This role requires a candidate that is passionate about customer happiness and determined to ensure customers have a delightful experience every time they interact with Angaza. The Director of Customer Experience will work closely with the VPCX to develop a post-sales customer strategy that aligns with the company mission and corporate goals. S/he will execute this strategy and deliver exceptional and measurable results that build significant value for the Angaza team and its customers. This position will be based in Nairobi office, and will also be a member of the leadership team for that location.
